Please send us your request at noc@ix.ru from your technical representative's email with the following information:

• explanation of need for more IP addresses;
• domain name of your router (Fully Qualified Domain Name) to fill out PTR record in reverse DNS zone;
• indication whether requested IP addresses are to be used with Route Service.

Please send your request to us (at noc@ix.ru) from your technical representative's email with the following information:

• IX connection ID;
• domain name of your router (Fully Qualified Domain Name) for us to fill out PTR- record in reverse IPv6 DNS zone;
• indication whether you are intended to use Route Service with IPv6.

From our experience execution of command "no bgp enforce first-as" on most routers (of most vendors) affects all BGP sessions. However it is possible to address this issue through direct mentioning "first-as" for peering sessions with BGP usage. Here is an illustration:

ip as-path access-list 1 permit ^1111(_.*)?_(2222|3333|4444|5555|6666)$

Cisco and some other vendors by default send data packets from primary IP address on the interface. Should you need to send ping request from secondary IP address execute ping with enforced secondary IP address usage option.

Here is the process:

• Upon your request MSK-IX allocates new EtherChannel (single port at this step) connected to quarantine VLAN and notifies Member.

• Member tests EtherChannel until it is accepted and notifies MSK-IX when ready to proceed further.

• MSK-IX performs new connection tests as per Technical Requirements and upon successful pass transfers EtherChannel to appropriate target VLAN, then notifies Member.

• Member moves service to EtherChannel from existing channel.

• MSK-IX and Member adjust setting of existing channel and it is being added into EtherChannel.

Note. In case Member’s MAC addresses are the same on both existing and new EtherChannel, existing channel is being blocked for the period of time starting from EtherChannel transfer to target VLAN (point 3 above) until completion of existing channel integration into EtherChannel.

Peering relations between MSK-IX participants are based on direct bilateral agreements. Once an agreement is reached, networks can connect using the BGP protocol. MSК-IX does not influence the participants’ peering policy. Those participants who want to peer with the most networks possible can use Route Server.

MSK-IX offers its clients the opportunity to send other MSK-IX participants newsletters with peering offers. The newsletters are available in Russian and English, and have correct access credentials to set up BGP sessions.

In order to send a standard peering offer to a MSK-IX participant, choose Peering Policy in your MY.IX.RU Customer Portal, then Peering Control. You can manage your peering requests in Peering Policy → Peering Settings.

The procedure for peering VLAN participant's Autonomous System Number change is the following:

• The participant reaches the technical representatives of MSK-IX (noc@ix.ru) and notifies the date when the ASN is required to be changed.

• The participant's ASN is being changed in MSK-IX informational system in the morning of the negotiated day.

• After RS2 finishes its reconfiguration the current BGP session with old ASN is torn down and the session with new ASN is ready to be established. The RSs reconfiguration schedule is here: https://kb.msk-ix.ru/en/ix/services/route-server/#config

• The participant configures its side for this session using new ASN and the session with RS2 re-establishes. The session with RS1 is still running using participant's old ASN at the moment.

• RS1 finishes its reconfiguration in the afternoon and steps 3-4 should be repeated for this session as well. That is, the ASN change is done without any service interruption and fits into a day's timeframe.

Note: Don't forget to update the new ASN's policies with Route Server ASN's in IRR, otherwise your prefixes will be rejected.

You can manage MAC addresses in the Customer Portal in the section Network - MAC-addresses - MAC-address manager https://my.ix.ru/network/mac/control/.
Do not forget to delete the old MAC after you replace your hardware.
Or you can ask MSK-IX support to manage your MAC-adrresses:

• Please send us your request from valid email address of your administrative or technical representative at support@ix.ru with the following information:

  • your connection ID with us;
  • existing MAC address (if known);
  • new MAC address;
  • scheduled time frame for MAC change.

• Afterwards you will receive an email confirmation from us for both MAC addresses simultaneous usage for period not exceeding 5 days. Please proceed with MAC change on your side upon receipt of confirmation email.

• Please inform us at support@ix.ru on MAC change completion so we delete old MAC from our database.

As-path and prefix list filters at Route Server side build according specified AS-SET or ASN.
Route Server supports three modes to specify your AS-SET/ASN:

• IRR (RIPE, RADB etc)
• PeeringDB
• manual (you can specify different AS-SETs for IPv4 and IPv6)

This settings availiable in Customer Portal MY.IX.RU in the section «Network» → «Route Servers» → «Filters' Settings».

An administrator manages user rights in the organization account (MAIN account).

In order to work with user rights, choose Users section and then click the Edit button for the desired user. In order to allow a user to access the Customer Portal, add this user to the appropriate groups:

• adm - access to Company, Contracts, Members, Equipment Placement; limited access to Network;
• bill - access to Contracts;
• oper - access to Company, Network, Members, Equipment Placement;
• tech - access to Company, Network, Members, Equipment Placement.

In order to give a user the right to file requests for Equipment Placement, activate the Requests field.

Click the Save button to save the changes.

The MY.IX.RU Customer Portal shows information about the MSK-IX services provided, and allows users to manage the service settings and the organization account as well as to submit requests to the M9.PLUS data center’s technical service.

The account also has information about the services on the Internet eXchange and Medialogistika platforms as well as equipment placement at data centers.

Access to the MY.IX.RU Customer Portal is provided to representatives of the organization that purchased MSK-IX services. In order to receive administrator credentials (MAIN account)), an organization representative must contact MSK-IX administrative representatives. Additional user accounts in the organization’s account can be created by the administrator in the Users section.

Users’ logins in the Customer Portal look like USER@ORGID, where USER is the user’s name and ORGID is the organization’s ID. An administrator’s login looks like MAIN@ORGID.

Access credentials (login/password) are automatically sent to the user’s email address, which is stated during registration.

The MY.IX.RU Customer Portal includes the following sections:

• Company – General information about the client’s organization

• Contracts – Information about the organization’s current contracts and services

• Network – Technical information on the client’s connection to the MSK-IX network

• Members – The list of MSK-IX participants and public technical information about their connection to the MSK-IX network

• TV VLAN – The catalogue and access management to signals on the Medialogistika platform

• Equipment Placement – (for the М9.PLUS data center) Equipment placement coordinates and online application form

• Peering Policy – Newsletter service with the client’s peering offers to other MSK-IX participants

• Users – Users’ account management (only available to administrators)

• Settings – Personal account settings

Multicast is delivered to the customer’s port under a static subscription on a continuous basis. No setting up of PIM, MSDP or MP-BGP is required.

An easier and more reliable way to get television signals is to set up TV VLAN from the point of reception to the destination point. IGMP snooping must be disconnected. For OS Linux, disconnecting rp_filter may be necessary.

If the customer needs to receive television signals via router, make sure a successful RPF Check is conducted. One option is to request IP address from the 194.85.188.0/24 sub-network from MSK-IX technical representatives.

IP multicast technology is used to deliver and receive streams through dedicated communication channels (or isolated VLANs). If it is necessary to increase the reliability of delivery and reception of data transmission, by agreement of the parties, the use of Forward Error Correction (FEC) technologies are possible.

To deliver streams to consumers through the public Internet (in unicast mode), HLS, DASH, RTMP and SRT streaming technologies are used. To optimize network connectivity when delivering over the Internet, it is recommended that the consumer connect to public peering VLAN MSK-IX.

Note: if you have a need to transmit or receive streams in other formats, contact the administrative and technical representatives of the Medialogistika project.

Check the monitoring data for the television signal in question in the MY.IX.RU Customer Portal, in the section TV VLAN / Your TV VLAN. The data are updated in real time. If the data match your monitoring, please contact the MSK-IX 24/7 Technical Support.

If MSK-IX monitoring does not identify any problems, note that Multicast is transmitted using UDP, and so it is very important to ensure no loss during transmission. Throughout the route from the junction with MSK-IX to the reception point, the following conditions must be ensured:

• Switchboards and routers must be free of CRC errors (and other errors cased by the data transmission environment).
• There must be no errors caused by switchboard/router buffer threshing. Using QoS successfully tackles the problem.
• Storm-control multicast must be set up correctly.
• Communication channels must not be overloaded with traffic which has a priority equal to or higher than the priority of multicast streams with television signals.

If there is a transit operator between MSK-IX and the customer, these requirements are also valid for transit.

You can use both a designated and a shared switch port to connect to TV VLAN. A designated port ensures best quality thanks to better isolation and prevents the impact of other services. Therefore, a designated switch port is recommended.

• Designated switch port. Set it up in access mode.

• Shared switch port (common peering VLAN, private VLAN). In this case, the switch port must be in trunk mode. Numbers for TV VLAN and the services need to be agreed with the MSK-IX Technical Support.

You can use both a designated and a shared switch port to connect to VLAN Multimedia. A designated port ensures best quality thanks to better isolation and prevents the impact of other services. Therefore, a designated switch port is recommended.

• Designated switch port. Set it up in access mode.

• Shared switch port (private VLAN). In this case, the switch port must be in trunk mode. Numbers for VLAN Multimedia and service need to be agreed with the MSK-IX Technical Support.

Note: VLAN Multimedia does not match with common peering VLANs.

TV signals can be connected and disconnected in the MY.IX.RU Customer Portal, in the section TV VLAN / TV signals list.

You can also contact managers mdlg@msk-ix.ru or +7-495-737-0687 about connecting to and disconnecting from Medialogistika services.

A request for Equipment Placement can be filed by a Customer Portal user with the necessary access rights (see How to manage user rights in the Customer Portal?).

In order to file a request to bring in/take out equipment, for entry or for technical support, choose Equipment Placement → Requests → New request and choose the application type:

• Technical support (remote hands)
• Equipment installation
• Equipment deinstallation
• Site access request

For requests to install/deinstall the equipment, fill out the following fields:

• Pop: M9.PLUS equipment location.

• Accompanying persons: Names. A passport scan is necessary for people who are not Russian citizens.

• Car with equipment: Plates, car model and driver’s name are necessary for the car to enter the cargo zone.

• Date and time of visit: Сhoose the date and time of the visit. Access is guaranteed if the application is filed at least three working days ahead of the visit for Russian citizens and at least 12 working days for foreign nationals.

• Reason for taking out the equipment: Attach a scan of the current contract or other documents confirming the attendants’ rights to act on behalf of the client organization without proxy (decision on the appointment of the CEO).

• Equipment: The full list of the equipment including name and serial number.

• Total number of packages: The total number of packages (boxes) with equipment, spare parts and cables.

• Add attachment: You can attach document scans with additional information to the application.

• Additional information: You can add information on the application here.

For a remote hands request, fill out the following fields:

• Pop: M9.PLUS equipment location.

• Equipment: Information on the equipment in question: name, serial number and rack number.

• Add attachment: You can attach document scans with additional information on the application.

• Operation details: A full, detailed and precise description of the actions required. An equipment reset application must include:

  • the equipment MSK-IX ID;
  • the unit’s number in the rack;
  • the reset way: power down/up or the Reset button.

The M9.PLUS data center fulfills the following remote hands applications 24/7:

• Equipment reset
• Checking the client’s interconnection lines
• Checking the indicators on the equipment’s front and/or back panel

Representatives of client organizations can access MSK-IX sites in order to place equipment on working days from 10 am to 6 pm local time. Visits at a different time must be agreed upon separately.

Clients’ representatives can access the M9.PLUS data center by submitting a requiest via the MY.IX.RU Customer Portal. For access to other sites, please contact MSK-IX administrative representatives.

Clients’ representatives who come to carry out operations must have their Russian passport and electrical safety license with them.

Only representatives with a third-level electrical safety qualification (up to 1,000V) or higher confirmed by an excerpt from the client’s performance review journal are allowed to work with the equipment.