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MSK-IX / Internet Exchange / FAQ
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FAQ
Common questions
  • What is peering?
    Peering - two or more networks traffic exchange between each other's customers freely, and for mutual benefit using unique IP addressing and global BGP routing protocol.
  • What is Internet Exchange?
    Internet Exchange (IX) - neutral distributed switching fabric for public peering usually based on Layer 2 access technology. At IX locations, multiple carriers, ISPs, Internet businesses and enterprise networks interconnect with others across a single (physical and/or logical) port. Historically, public peering locations were known as network access points (NAPs); today they are most often called exchange points or Internet exchanges ("IXP" or "IX"). Many of the largest exchange points in the world can have hundreds of participants, and some span multiple buildings (data-centers).
  • What is Autonomous System Number (AS number) and how to get one?
    An Autonomous System (AS) is a group of IP networks with a single, clearly defined routing policy. Each AS is identified by a unique number: the Autonomous System Number (ASN). Any organization can request an ASN via completing special form. This requires a contractual agreement with a sponsoring LIR or regional Internet registry (RIPE NCC for our region).
  • What is MSK-IX?
    MSK-IX is a neutral organization operating Internet Exchanges and providing peering services, colocation and private interconnect in Moscow and in 8 major cities across Russia from St. Petersburg to Vladivostok.
Administrative Representatives
Technical questions
Route Server
Customer Portal
  • How to manage user rights in the Customer Portal?

    An administrator manages user rights in the organization account (MAIN account).

    In order to work with user rights, choose Users section and then click the Edit button for the desired user. In order to allow a user to access the Customer Portal, add this user to the appropriate groups:

    • adm - access to Company, Contracts, Members, Equipment Placement; limited access to Network;
    • bill - access to Contracts;
    • oper - access to Company, Network, Members, Equipment Placement;
    • tech - access to Company, Network, Members, Equipment Placement.

    In order to give a user the right to file requests for Equipment Placement, activate the Requests field.

    Click the Save button to save the changes.

  • What is the MY.IX.RU Customer Portal?

    The MY.IX.RU Customer Portal shows information about the MSK-IX services provided, and allows users to manage the service settings and the organization account as well as to submit requests to the M9.PLUS data center’s technical service.

    The account also has information about the services on the Internet eXchange and Medialogistika platforms as well as equipment placement at data centers.

  • How to get access to the Customer Portal?

    Access to the MY.IX.RU Customer Portal is provided to representatives of the organization that purchased MSK-IX services. In order to receive administrator credentials (MAIN account)), an organization representative must contact MSK-IX administrative representatives. Additional user accounts in the organization’s account can be created by the administrator in the Users section.

    Users’ logins in the Customer Portal look like USER@ORGID, where USER is the user’s name and ORGID is the organization’s ID. An administrator’s login looks like MAIN@ORGID.

    Access credentials (login/password) are automatically sent to the user’s email address, which is stated during registration.

  • What information is available in the Customer Portal?

    The MY.IX.RU Customer Portal includes the following sections:

    • Company – General information about the client’s organization

    • Contracts – Information about the organization’s current contracts and services

    • Network – Technical information on the client’s connection to the MSK-IX network

    • Members – The list of MSK-IX participants and public technical information about their connection to the MSK-IX network

    • TV VLAN – The catalogue and access management to signals on the Medialogistika platform

    • Equipment Placement – (for the М9.PLUS data center) Equipment placement coordinates and online application form

    • Peering Policy – Newsletter service with the client’s peering offers to other MSK-IX participants

    • Users – Users’ account management (only available to administrators)

    • Settings – Personal account settings

Equipment Placement
  • How can I file a request for Equipment Placement?

    A request for Equipment Placement can be filed by a Customer Portal user with the necessary access rights (see How to manage user rights in the Customer Portal?).

    In order to file a request to bring in/take out equipment, for entry or for technical support, choose Equipment Placement → Requests → New request and choose the application type:

    • Technical support (remote hands)
    • Equipment installation
    • Equipment deinstallation
    • Site access request

    For requests to install/deinstall the equipment, fill out the following fields:

    • Pop: M9.PLUS equipment location.

    • Accompanying persons: Names. A passport scan is necessary for people who are not Russian citizens.

    • Car with equipment: Plates, car model and driver’s name are necessary for the car to enter the cargo zone.

    • Date and time of visit: Сhoose the date and time of the visit. Access is guaranteed if the application is filed at least three working days ahead of the visit for Russian citizens and at least 12 working days for foreign nationals.

    • Reason for taking out the equipment: Attach a scan of the current contract or other documents confirming the attendants’ rights to act on behalf of the client organization without proxy (decision on the appointment of the CEO).

    • Equipment: The full list of the equipment including name and serial number.

    • Total number of packages: The total number of packages (boxes) with equipment, spare parts and cables.

    • Add attachment: You can attach document scans with additional information to the application.

    • Additional information: You can add information on the application here.

    For a remote hands request, fill out the following fields:

    • Pop: M9.PLUS equipment location.

    • Equipment: Information on the equipment in question: name, serial number and rack number.

    • Add attachment: You can attach document scans with additional information on the application.

    • Operation details: A full, detailed and precise description of the actions required. An equipment reset application must include:

      • the equipment MSK-IX ID;
      • the unit’s number in the rack;
      • the reset way: power down/up or the Reset button.

    The M9.PLUS data center fulfills the following remote hands applications 24/7:

    • Equipment reset
    • Checking the client’s interconnection lines
    • Checking the indicators on the equipment’s front and/or back panel
  • How can I access sites to place equipment?

    Representatives of client organizations can access MSK-IX sites in order to place equipment on working days from 10 am to 6 pm local time. Visits at a different time must be agreed upon separately.

    Clients’ representatives can access the M9.PLUS data center by submitting a requiest via the MY.IX.RU Customer Portal. For access to other sites, please contact MSK-IX administrative representatives.

    Clients’ representatives who come to carry out operations must have their Russian passport and electrical safety license with them.

    Only representatives with a third-level electrical safety qualification (up to 1,000V) or higher confirmed by an excerpt from the client’s performance review journal are allowed to work with the equipment.

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